Refund policy

Return & Refund Policy

At SELLARTIFY, every order is prepared with care. Many of our products are customized, personalized, printed, embroidered, or made to order specifically for each customer. Please review the following policy before placing your order.

30-Day Return Policy for Non-Customized Items

For eligible non-customized and non-personalized products, you may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

Unused, unworn, and unwashed
In the same condition in which it was received
Free from stains, odors, damage, or signs of wear
Returned with any original packaging or tags when applicable
Accompanied by proof of purchase

Please contact us at sellartifycustomstore@gmail.com before sending any item back. Returns sent without prior authorization may not be accepted.

Once your return request is approved, we will provide return instructions and the appropriate return address.

Unless the return is due to an error by SELLARTIFY or a defective product, the customer is responsible for return shipping costs.

Customized, Personalized & Made-to-Order Products

Because customized and personalized products are created specifically according to the customer's selections or submitted information, customized, personalized, printed-to-order, embroidered-to-order, and made-to-order products are final sale and are not eligible for standard returns or exchanges.

This includes, but is not limited to:

Personalized apparel
Custom names, numbers, dates, or text
Custom logos or artwork
Custom team, school, organization, or business merchandise
Custom jerseys and uniforms
Personalized graduation products
Custom printed or embroidered products
Products manufactured specifically for an individual order

However, if a customized item arrives damaged, defective, incorrectly produced, or materially different from the approved order due to an error by SELLARTIFY, please contact us and we will work to correct the issue.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at sellartifycustomstore@gmail.com and include:

Your order number
A description of the issue
Clear photographs showing the problem
Photographs of the packaging when shipping damage is involved

If we confirm that the issue resulted from a production, printing, fulfillment, or shipping error covered by us, we may provide, as appropriate:

A replacement
A corrected product
A partial refund
A full refund

The appropriate resolution will depend on the circumstances of the order.

Customer-Provided Information

Customers are responsible for reviewing and submitting accurate personalization information, including names, spelling, numbers, sizes, colors, dates, addresses, logos, artwork, and other customization details.

We generally cannot provide a free replacement or refund when an item has been correctly produced according to information submitted or approved by the customer.

Please carefully review all personalization details before completing your purchase.

Sizing

Customers are responsible for selecting the appropriate size based on the size information provided with the product.

Customized or personalized products cannot normally be returned or exchanged because of an incorrect size selected by the customer.

If SELLARTIFY sends a size different from the size ordered, please contact us so we can correct the issue.

Order Changes & Cancellations

Because many SELLARTIFY products are produced specifically for each order, production may begin shortly after an order is placed.

If you need to cancel or modify an order, please contact us as soon as possible at sellartifycustomstore@gmail.com.

We will make every reasonable effort to accommodate your request if production has not yet started.

Once customization, printing, embroidery, manufacturing, or production has begun, the order may no longer be changed or canceled.

Artwork & Proof Approval

For orders requiring customer approval of artwork, mockups, spelling, colors, placement, or other design details, the customer is responsible for carefully reviewing the proof before approval.

Once a proof has been approved and production has started, changes may not be possible.

Errors contained in artwork or information that was approved by the customer generally do not qualify for a free replacement or refund unless the final product differs materially from the approved proof.

Sale & Final Sale Items

Certain clearance, closeout, customized, personalized, or specially manufactured products may be designated as Final Sale and are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Refunds

Once an eligible returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your bank or credit card company additional processing time after the refund has been issued.

Original shipping charges are generally non-refundable unless the return results from an error by SELLARTIFY or otherwise required by applicable law.

Shipping Delays

We make reasonable efforts to produce and ship orders within the estimated processing and shipping time shown at the time of purchase.

If an order cannot be shipped within the promised timeframe, we will handle the order in accordance with applicable consumer protection requirements, including providing appropriate notice and cancellation or refund options when required.

Lost or Missing Packages

If tracking indicates that your package has been lost in transit, please contact us so we can investigate the shipment with the carrier.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors, property management, and the carrier.

We will assist with eligible carrier investigations whenever possible.

Exchanges

For eligible non-customized merchandise, please contact us before returning an item for an exchange.

Customized and personalized items are not eligible for standard exchanges unless there is a verified production error, defect, or other issue attributable to SELLARTIFY.