Shipping policy

Shipping Policy

Thank you for shopping with SELLARTIFY. Many of our products are customized, personalized, printed, embroidered, or made to order. Please review the information below regarding processing and delivery.

Order Processing Time

Processing time is the time required to prepare your order before it is handed to the shipping carrier.

Because many SELLARTIFY products are made or customized specifically for each customer, processing times may vary by product, quantity, customization requirements, artwork approval, and current production volume.

The estimated processing time shown on the applicable product page or at checkout should be used as the primary estimate for your order.

Business days generally exclude weekends and major U.S. holidays.

For customized orders requiring artwork or proof approval, production time may begin after the required approval has been received.

Shipping Transit Time

Shipping transit time begins after your order has completed production and has been transferred to the shipping carrier.

Transit times displayed at checkout are estimates provided based on the selected shipping service and destination.

Processing time and shipping transit time are separate and should be considered together when estimating the total delivery timeframe.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout based on the products in your order, shipping destination, package information, and available carrier services.

Any available free-shipping promotions will be subject to the terms displayed at the time of purchase.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation containing the applicable tracking number or tracking link.

Please allow reasonable time for the carrier's tracking system to update after a shipping label has been created.

Delivery Estimates

Estimated delivery dates are not guaranteed unless a specific guaranteed service is expressly identified.

Carrier delays may occur because of weather, transportation disruptions, peak shipping periods, service interruptions, incorrect addresses, customs processing, or other circumstances outside SELLARTIFY's reasonable control.

We will make reasonable efforts to assist customers when a shipment experiences an unusual delay.

Customized and Bulk Orders

Large, customized, team, school, university, business, or organizational orders may require additional production time.

If a separate production or delivery schedule has been agreed upon for a bulk or custom order, that schedule will apply to that transaction.

Customers with a specific event date or deadline are encouraged to communicate the required date before placing a large or highly customized order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you discover an address error.

Once an order has entered production or has been transferred to a carrier, we may not be able to change the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility when permitted by applicable law.

Lost Packages

If carrier tracking indicates that a package may have been lost in transit, please contact us so we can assist with the carrier investigation.

Depending on the circumstances and carrier findings, an appropriate resolution may include replacement, refund, or another available remedy.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please check:

The shipping address on your order
Mailboxes and other delivery areas
Household members
Neighbors
Building or property management
The applicable shipping carrier

If you are still unable to locate the package, contact us and we will assist where reasonably possible.

Damaged Shipments

If your order arrives damaged, please contact us promptly and provide your order number and clear photographs of the product and packaging.

Verified damaged or defective products will be handled in accordance with our Return & Refund Policy.

International Shipping

International orders may be subject to customs processing, duties, taxes, import fees, brokerage charges, or other fees imposed by the destination country or carrier.

Unless otherwise expressly stated at checkout, customers are responsible for applicable import duties, taxes, and customs charges.

International delivery times may vary because of customs clearance and local carrier conditions.

Shipping Delays

SELLARTIFY makes reasonable efforts to ship orders within the processing timeframe communicated at the time of purchase.

If we determine that an order cannot be shipped within the promised timeframe, we will provide any notice, revised shipping information, cancellation opportunity, or refund required under applicable law.